10 search results for 'Learning Pathway'.

Coaching Pathway

The coaching pathway contains a series of interactive and engaging online courses for employees. This pathway includes Leader as Coach Coaching Skills Using the GROW Model to Coach 1 Using the GROW Model to Coach 2 How it works Progressively develop all the skills learners need to become effective workplace coaches. Each course – which…

Customer Service Pathway

The customer service pathway contains a series of interactive and engaging online courses for employees. This pathway includes Customer Service Essentials Customer Service Knowledge an Attitude First Contact Exploring Needs Matching Needs Handling Complaints Angry Customers Satisfying Challenging Customers How it works Eight highly interactive and engaging online training courses for employees introducing learners to…

Decision Making Pathway

The decision making pathway contains a series of interactive and engaging online courses for employees to be completed together or individually. This pathway includes Thinking Creatively Solving Problems Decision Making Effective Delegation How it works Decision Making will help you to develop useful and consistent criteria for your evaluation process. You will see how to…

Leader as Coach

Course content: Discover how you can adapt your coaching style to be effective with your learner and the situation

Successful leaders are successful coaches. Coaching is an essential skill to develop and is its own reward.   This course covers Incorporate coaching into leadership style and approach  Use a standard model to plan a coaching project effectively  Choose a good candidate for coaching and an appropriate coaching style  Explore your attitude to coaching, its…

Leadership Pathway

The leadership pathway contains a series of interactive and engaging online courses for employees. This pathway includes Leadership Styles and Qualities Developing Team Trust Goals & Guidelines for High Performance Improving Group Dynamics Growing your Team to High Performance Effective Delegation How it works Being promoted to a leadership role is probably the most exciting…

Meetings Pathway

The meetings pathway contains a series of interactive and engaging online courses for employees. This pathway includes Preparing to Lead a Meeting Leading a Meeting Resolving Meeting Challenges How it works When meetings are poorly managed or hosted, it can lead to frustration, time-wasting and a lack of direction and purpose. Meetings have the potential…

Performance Management Pathway

The performance management pathway contains a series of interactive and engaging online courses. This pathway includes Why Manage Performance Setting Performance Expectations Communicating Performance Expectations Performance Outcomes that Motivate Monitoring Performance Giving and Receiving Feedback Solving Performance Problems Performance Improvement Strategies Preparing for a Formal Interview Evaluating Performance Conducting a Performance Review How it works…

Presentation Skills Pathway

An interactive and engaging series of online courses in this improving presentation pathway. This pathway includes Making Presentations Powerful Planning a Powerful Presentation Using Words and Voice Effectively Powerful Message and Structure Stage Presence Handling Questions Rehearsing Presentations Bringing Presentations Alive How it works This suite of 8 courses will equip you with enviable tools…

Using the GROW Model to Coach 1

Using the GROW Model to Coach 1

An interactive and engaging online course on using the GROW model to coach 1. This course covers how to establish good coaching goals with the person you’re coaching developing a set of realistic options to help them develop on the job? helping someone commit to a plan to improve establishing a sound coaching relationship setting…

Using the GROW Model to Coach 2

Using the GROW model to Coach 2

An interactive and engaging online course on using the GROW model to coach 2. This course covers how to maintain momentum throughout a coaching process how to help others overcome limiting beliefs how to acknowledge success and accentuate the positive maintaining momentum beyond the initial enthusiasm maintaining the GROW process reviewing and monitoring progress uncovering…