The customer service pathway contains a series of interactive and engaging online courses for employees.
This pathway includes
How it works
Eight highly interactive and engaging online training courses for employees introducing learners to the fundamentals of good customer service, exploring customer needs, matching their needs and coping with challenging situations. It also gives great advice on how to deal with angry customers. According to research, 1 happy customer would tell 8 others whereas 1 dissatisfied customer service would tell 22 others.
Video case studies and multiple choice questions ensure the learner sees the impact of excellent service on their teams as well as on their own individual growth and performance.
Customer Service Pathway
- 8 courses
The benefits of choosing Engage in Learning
- engaging and interactive online training
- personalise courses with our easy-to-use in-course editor
- variable playback speed
- choice of 100 languages
- downloadable eBooks designed to boost knowledge retention and support implementation at work
- learn using desktop, laptop, smartphone or tablet
- accredited, five-star-rated courses
- LMS or cloud-based training