An interactive and engaging online course on satisfying challenging customers for employees.
This course covers
- perseverence in difficult circumstances
- developing your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation
How it works
Every customer service team member know that every customer is different! Some customers are challenging because they may always seem to be unsatisfied despite your best efforts.
Explore how to approach a range of different situations involving challenging customers with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.
In this online training course you will be faced with certain situations and you need to decide what may be the best course of action to make sure every customer you serve leaves a satisfied.
The benefits of choosing Engage in Learning
- engaging and interactive online training
- personalise courses with our easy-to-use in-course editor
- variable playback speed
- choice of 100 languages
- downloadable eBooks designed to boost knowledge retention and support implementation at work
- learn using desktop, laptop, smartphone or tablet
- accredited, five-star-rated courses
- LMS or cloud-based training