Solving Problems: Definition to Options

Always challenge your basic assumptions - you may not be seeing the real picture
Compare brainstorming with a nominal group technique - you will be surprised at how well this solves group problems
Always look at the problem from different angles - this technique helps with problem solving by thinking creatively.

An interactive and engaging online course on solving problems: definition to options.

This course covers

skills on how to identify the real cause of a problem before thinking of fixing it
how you can work with your team to generate creative and innovative solutions
some tricks involved in choosing what to fix first
a clear end goal for the problem solving using the components of a satisfactory end-state description
categorising problems as urgent and/or important
encouraging analytical thinking in deciding what to solve
using 4 key principles of idea generation appropriately: generate many ideas; provoke your thinking; change your perspective; make new connections
encouraging a divergent thinking style while generating ideas
identifying any mental blocks to creative thinking and help overcome them

Associated courses

How it works

When solving problems at work, you are trying to define a problem while your mindset is in a ‘Detective’ mode looking for clues and motives. This course helps you analyse the current situation and identify the root causes of the problem. You will explore ways in which you and your team can generate solutions.

The benefits of choosing Engage in Learning

engaging and interactive online training
personalise courses with our easy-to-use in-course editor
variable playback speed
choice of 100 languages
downloadable eBooks designed to boost knowledge retention and support implementation at work
learn using desktop, laptop, smartphone or tablet
accredited, five-star-rated courses
LMS or cloud-based training