Our Courses

Business Skills
Angry Customers
Bringing Presentations Alive
Customer Service Essentials
Customer Service Knowledge and Attitude
Customer Service Pathway
Effective Delegation
Effective Email
Exploring Needs
First Contact
Handling Complaints
Handling Questions
Making Presentations Powerful
Matching Needs
Planning a Powerful Presentation
Powerful Message and Structure
Presentation Skills Pathway
Rehearsing for your Presentations
Remote Working
Satisfying Challenging Customers
Stage Presence
Using Words and Voice Effectively
Compliance
Bullying and Harassment
Competition Law
Criminal Finances Act (CFA)
Discipline and Grievance
Drugs and Alcohol Misuse
Equality and Diversity
Freedom of Information Act
GDPR UK
GDPR for EU businesses
GDPR for non EU businesses
IR35 – Off Payroll Working
Information Security
International Fraud Bribery and Corruption
Modern Slavery
New and Expectant Mothers
PCI DSS
Physical Security
Positive Mental Health Awareness
Positive Mental Health Awareness for Employees
Preventing Bribery in Business (ABC)
Preventing Money Laundering
Right to Work
Safeguarding Adults
Safeguarding Children
Supporting Postgraduate Mental Health
Unconscious Bias
Unconscious Bias For Managers
Whistleblowing
Health and Safety
Allergen Awareness
Asbestos Awareness
COSHH
Display Screen Equipment (DSE)
Driving at Work – Economical Driving
Driving at Work – Your Safety
Electrical Safety
Environmental Awareness
Fire Safety
First Aid
Food Safety Level 2: Catering
Food Safety Level 2: Manufacturing
Health and Safety: In the Office
Infection Control
Keeping Safe during COVID-19
Legionella Awareness
Lone Working
Lone Working for Employees
Managing Risk
Manual Handling
Mindfulness
Moving and Handling People
New and Expectant Mothers
Noise Awareness
Personal Protective Equipment (PPE)
Positive Mental Health Awareness
Positive Mental Health Awareness for Employees
Risks and Responsibilities
Slips and Trips
Stress in the Workplace
Supporting Postgraduate Mental Health
Suspicious Packages
Understanding HACCP
Working at Height
Leadership and Management
Coaching Pathway
Coaching Skills
Communicating Performance Expectations
Communicating to Influence
Conducting a Performance Review
Decision Making Pathway
Decision Making: Options to Implementation
Developing Team Trust
Emotional Intelligence
Evaluating Performance
Giving and Receiving Feedback
Goals & Guidelines for High Performance
Growing your Team to High Performance
Improving Group Dynamics
Influencing Teams
Influencing in Meetings
Influencing to Win/Win
Leader as Coach
Leadership Pathway
Leadership Styles and Qualities
Leading a Meeting
Managing Challenging Behaviours
Managing Conflict
Managing Remote Teams
Meetings Pathway
Monitoring Performance
Performance Improvement Strategies
Performance Management Pathway
Performance Outcomes That Motivate
Preparing For a Formal Review
Preparing to Lead a Meeting
Resolving Meeting Challenges
Setting Performance Expectations
Solving Performance Problems
Solving Problems: Definition to Options
Thinking Creatively
Time Management
Using the GROW Model to Coach 1
Using the GROW Model to Coach 2
Why Manage Performance