20 search results for 'Learning Pathway'.

Performance management strategies are important because it can make the difference between success and failure. It is a crucial element in all organisations and businesses. Without monitoring performance you will have no way of knowing how effective your staff, team, department and organisation are. This will result in directionless goals and a confused and aimless…

Influencing skills are important because as a leader, you must be heard and understood. The ability to bring others to your way of thinking, without force or coercion is an essential skill for leadership. You must be able to convince your employees to work hard. Also, convince your clients your product is the best option.…

We’ve all made a decision. Perhaps you find it easy and can make them quickly and easily. Or perhaps you find it difficult and like to take your time and consider everything, and even then don’t know what to do!  Of course, decision making is the process of making choices by gathering information, and considering…

The purpose of a performance review is to communicate with one another, provide feedback about job performance, facilitate good working relationships, and to look at ways to contribute to professional development. Providing consistent and regular feedback of employee performance is a vital aspect of a managers job. By giving constructive feedback on a regular basis,…

The impact of communication on performance can make the difference between success and failure. It is a crucial and significant element in all organisations and businesses. Good communication is absolutely necessary for creating a collaborative working culture that allows the organisation to function effectively.  Negative vs Positive Consider your day, the chances are, a great…

Managing challenging behaviour in the workplace involves patience and great communication skills. Challenging behaviour in the workplace can occur for many reasons. Everyone has different strengths and weaknesses and unique ways of communicating and working with others. Organisations can set standards for acceptable behaviour and will have policies and procedures in place to handle behaviour…

Difficult behaviours at work can be exhausting to deal with. Behaviour management strategies are ways in which employees can be encouraged to behave individually, and in groups, in a way which is socially acceptable, positive and productive. These strategies help individuals think about their behaviour and develop skills which focus on prevention and respect. Challenging…

The research is clear; workplace coaching is a vital component of performance and productivity. In 2018 City & Guilds group surveyed over 1000 UK professionals regarding their experiences of coaching in the workplace. A huge 84% of workers stated that coaching should be integral to every business’s management and development programme.  As new technologies and…

Handling challenging customers needs great communication skills. Firstly you need to identify the signs of a frustrated customer. Following this you need to use all your skills to turn the situation around and engage the customer positively in your business.  How to handle challenging customers: Avoid unconscious bias Unconscious bias occurs when we need to…

The five “golden rules” of customer service are to be available, listen to your customers, keep your word, handle complaints and be helpful. Customer service is important as makes your customers feel valued, respected and happy. This will bring them back to your service time and time again and provide positive feedback about your business…

To handle a customer complaint well you must stay calm, listen to what they are telling you, acknowledge the problem, get the facts and offer a solution.  Complaints happen in every business and industry. If someone has taken the time to make a complaint it is usually for good reason and should be taken seriously.…

Good customer service is about making your customers feel valued and respected and happy. This will bring them back to your service time and time again and provide positive feedback about your business to others. In turn this will generate more people trying your product or service who will also then enjoy your customer service…

Skills needed for customer service are confidence, patience and active listening. You also need to be aware of body language and how this comes across to your customers.  Good customer service is about making your customers feel valued, respected and happy. This will bring them back to your service time and time again and provide…

Good communication and influencing are essential for leadership. This involves, listening, earning respect, having the ability to adapt to your audience, clear body language and focus. If you have found yourself in a project management role this is likely because you have already demonstrated these skills. By being aware of ways you can improve them…

First contact is important in customer service because you can gain an understanding of your partner, set the tone for your organisation, and ultimately make a sale that profits both sides. Ultimately, you only really get one chance to make a good first impression, and it usually lasts. This is because getting off on the…

Giving and receiving feedback is critical to improving performance. Without communicating successes and ways performance can be improved it is very difficult to reach goals. This is a two way process; whilst it is vitally important for a manager to regularly provide feedback to employees, it is equally important for employees to offer feedback to…

Good problem solving skills involve the ability to handle difficult situations and challenges in the workplace. An essential leadership skill is being able to assess situations and calmly identify solutions. Problem solving skills allow you to achieve this.  Active listening By taking time to listen to the views of others we can understand so much…

To prepare for a formal review you need to take the following steps: Plan effectively in advance Set the right objectives Brief your colleague  Give yourself time to prepare Learn how to gather information in a systematic, objective manner Prepare yourself and your staff emotionally Shape the review agenda with effective goals which you share…